Empower Union Terms of Service

Effective Date: November 6, 2026

Who We Are

Empower Union is a brand operated by Ray Producer Inc., the business providing these services and receiving your payments. In these terms, “we,” “us,” and “our” mean Ray Producer Inc. “You” means the organization or other customer purchasing our services. A person placing an order for an organization must have authority to act for it.

Your Order and These Terms

These terms cover our website setup, hosting and care services, plugin subscriptions, and other digital services when included in your order. Your order identifies what you are buying, its price, and any recurring charges. A written project agreement may add or change terms for that project. If it conflicts with these terms, the project agreement controls for that project.

You accept these terms when you expressly agree to them at checkout or in a written agreement. Browsing our website alone does not create a paid subscription.

Website Plans

Our standard website plans adapt an established website starter to your union. They do not include an original custom design or every feature shown in a demonstration.

Union Website: $495 setup plus $39 per month for care. Optional hosting adds $10 per month. Due at checkout: $534 without our hosting or $544 with our hosting.

Website + Content Care: $995 setup plus $89 per month for care. Optional hosting adds $10 per month. Due at checkout: $1,084 without our hosting or $1,094 with our hosting.

All plan prices above are in U.S. dollars, before any applicable taxes disclosed at checkout.

Union Website includes your branding and contact details, standard site sections, up to two hours of entering supplied text and images, one consolidated revision round, and a 30-minute onboarding session. Monthly care is $39 and includes software updates, daily backups, uptime monitoring, and email support for the included service. Hosting is optional and costs an additional $10 per month for one website with up to 5 GB of storage, bringing the monthly total to $49. You may instead use a suitable existing host and pay $39 per month for our care service. You are responsible for your provider’s hosting fees. Your host must support the agreed maintenance and backup tools and provide the access we need. You publish your own content updates. Content changes, writing, and archive migration are quoted separately.

Website + Content Care includes the same website foundation, up to four hours of entering supplied text and images, one consolidated revision round, and a 30-minute onboarding session. Monthly care is $89 and includes technical care plus up to 30 minutes of small text, image, or event updates each month. Optional hosting adds $10 per month, bringing the monthly total to $99. Unused editing time does not roll over. Writing, redesigns, new features, and larger requests are quoted separately.

Domain registration, email mailboxes, third-party subscriptions, payment processing, online stores, membership database imports, apps, bulk messaging, private staff tools, and custom integrations are separate unless your order expressly includes them. Larger storage requirements, unusual traffic, and additional work require a separate quote. We will obtain your agreement before charging for additional work.

Billing and Automatic Renewal

For both standard website plans, checkout charges setup and the first month of care together, plus the first month of hosting if selected. Monthly billing begins at checkout, including during website setup. It does not wait until launch. Setup is charged once. The hosting selection and all recurring charges are shown before payment.

Your care subscription renews automatically each month at the agreed monthly rate until canceled. You authorize us and our payment processor, Stripe, to charge your selected payment method for the disclosed recurring fees and applicable taxes. Keep your billing details current.

Stripe may offer a local-currency checkout option. Review the currency and total displayed before paying. Your financial institution may apply its own conversion or other fees.

We will give at least 30 days’ advance notice of a change to an existing subscription’s price. A change applies to a future renewal, and you may cancel before it takes effect. A price update on our website does not by itself change your existing agreement.

Setup and Your Responsibilities

After checkout, contact us with your organization’s name, logo, current website address, and available materials so we can arrange onboarding. We agree on the setup scope and schedule with you. Checkout does not guarantee an immediate launch or a particular completion date.

Provide accurate content, necessary access, and timely feedback. You are responsible for approving names, contact details, translations, documents, and other content before publication. Delays in receiving materials, access, or approvals may move the schedule. Your subscription continues until canceled under the cancellation section below.

You confirm that you have permission to use the materials you supply, including photographs, logos, documents, and personal information. Do not supply confidential member records or sensitive information through ordinary website forms or email unless we have agreed on an appropriate secure method and service scope.

Cancellation

You may cancel a monthly subscription by emailing support@empowerunion.org before your next renewal. Include your organization’s name, billing email, and the service you want to cancel. No minimum term or cancellation fee applies to the standard monthly website plans.

Cancellation takes effect at the end of the paid billing period. Service continues through that period, and future renewals stop. If you request immediate shutdown, that does not create a prorated refund. We will confirm the cancellation. If you do not receive confirmation, contact us again so we can resolve the request.

Canceling monthly care does not automatically cancel setup work. Tell us if you also want to stop the setup project.

Refunds

If you cancel setup before work begins, we will refund the full setup fee. If work has begun, we will refund the unearned portion, based on the work completed within the agreed scope, and explain the calculation. We will not retain more than the setup fee for that work unless you separately authorized additional charges.

Monthly fees are not prorated or refunded for a billing period that has begun, except for billing errors, services we cannot provide as agreed, or where applicable law requires otherwise. Cancel before the next renewal to avoid the next charge.

If we cannot complete the agreed setup, we will refund the unearned setup amount. If we end a prepaid recurring service early for reasons other than your breach, we will refund its unused portion.

To request a refund or report a billing problem, email support@empowerunion.org with your organization’s name and order details. Approved refunds go to the original payment method. Processing time depends on Stripe and your financial institution. Nothing here limits nonwaivable legal rights.

Ownership and Leaving the Service

You retain ownership of the content and branding you supply. You give us permission to use them as needed to perform your services. Public portfolio or case-study use requires your separate permission.

After payment, you may continue using the website delivered for your organization. Ownership of separately commissioned custom work is defined in its project agreement. Our reusable starter materials, methods, and preexisting tools remain ours or their respective owners’ property. WordPress, themes, plugins, fonts, stock assets, and other third-party materials remain subject to their own licenses. These terms do not restrict rights granted by applicable open-source licenses.

If you use our hosting and cancel it, arrange migration before the paid period ends. On request, we will provide an available standard export of your site and content. Hands-on migration and reconfiguration may be quoted separately. Licenses supplied through our service may require replacement when you leave.

If you use our hosting, it ends with the paid period. Do not rely on us to retain a hosted copy or backups after that date. We will identify the shutdown date in our cancellation confirmation so you can arrange a transfer. Canceling our care service does not cancel an account you hold with another hosting provider; you must manage that account directly with the provider.

Plugins and Other Services

Standalone plugin licenses are separate from website service plans. Your order identifies the licensed product, covered websites, subscription period, and renewal terms. Annual plugin subscriptions renew annually only when disclosed and authorized at checkout; cancel before renewal to stop the next charge.

Paid plugin subscriptions include updates and support for the paid term. Canceling renewal ends those benefits when that term expires. It does not remove rights already granted under an applicable open-source license. Additional configuration, custom development, and third-party costs are excluded unless expressly included. The refund rules above for recurring billing periods also apply to annual subscription periods, subject to any more favorable product-specific policy.

Custom websites, private staff tools, stores, and integrations require a written scope and quote. A demonstration is not a promise that its features are included in your purchase. Fictional demonstrations must not be used to store real member information or conduct actual union business.

Support and Availability

Email support is available at support@empowerunion.org. Response times and support hours are those stated in your order or project agreement. Standard plans do not include round-the-clock emergency support or guaranteed resolution times.

We take reasonable care in maintaining supported websites. Maintenance, provider outages, security incidents, and software conflicts can interrupt service. Backups and monitoring reduce risk but do not guarantee uninterrupted availability, complete recovery, or protection from every attack. No specific uptime, search ranking, accessibility certification, or legal compliance certification is promised unless expressly included in a written agreement.

Acceptable Use and Suspension

Do not use our services for unlawful activity, infringement, fraud, malware, spam, harassment, or unauthorized access. Protect your login credentials and promptly report suspected unauthorized access.

For an overdue payment or other remediable breach, we will notify you and provide a reasonable opportunity to resolve it before suspension. We may act immediately when necessary to address a serious security threat, unlawful activity, or imminent harm. We will explain the action when reasonably possible. Suspension does not transfer ownership of your content to us.

Privacy

Our Security and Privacy page explains our privacy practices. If a project involves member records or other personal data, we must agree on the permitted processing, access, security responsibilities, and any necessary data-processing terms before that work begins.

Liability and Disputes

We will perform our services with reasonable care and skill. Except where expressly promised or required by law, we do not provide additional warranties. To the extent permitted by applicable law, neither party is liable to the other for indirect or consequential losses, including lost profits, arising from these services.

To the extent permitted by applicable law, each party’s total liability arising from an affected service is limited to the fees paid or payable for that service during the 12 months before the event giving rise to the claim. This limitation does not apply to fraud, willful misconduct, gross negligence, unpaid agreed fees, or liability that applicable law does not allow the parties to limit. It does not reduce an express refund obligation in these terms.

Please contact us first about a concern so we can try to resolve it. These terms do not require mandatory arbitration or waive rights that cannot lawfully be waived. A project agreement may specify governing law and venue. Otherwise, applicable law determines them.

Changes to These Terms

We will identify the effective date of each published version. Changes do not retroactively change a completed purchase or an existing written project agreement. We will give reasonable advance notice of material changes affecting an ongoing subscription, describe when they would apply, and obtain additional agreement where required by law. You may cancel before those changes take effect.